Privacy Policy

The privacy policy applies between, you the user of this website and PKB Heating Solutions Ltd. We take the privacy of your information very seriously. The policy applies to our use of all data collected by us and provided by you in relation to our website. We recommend you read this policy carefully.

Definitions

In this privacy policy the following definitions are used;

Data: collectively all data you submit to PKB Heating Solutions Ltd via the website. The definition incorporates where applicable definitions provided by data protection laws.

Data Protection Laws: Any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC and GDPR and any national implementing laws, regulations and secondary legislations for as long as GDPR is effective in the UK

GDPR: the General Data Protection Regulation (EU 2016/679)

PKB Heating Soultions Ltd, We or Us: PKB Heating Solutions Ltd, a company incorporated in England and Wales with a registered number 09015911 with a registered office of 1 The Grange off Pearson Close, Milnrow, Rochdale, OL16 3DH

User or you: any third party that accesses the Website and is not either (a) employed by PKB Heating Solutions Ltd and acting in the course of their employment, or (b) engaged as a consultant or otherwise providing services to PKB Heating Solutions Ltd and accessing the website in connection with the provision of such services.

Website: the website that you are currently using www.pkbheatingsolutionsltd.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

In this policy unless the context requires a different interpretation; 

a. The singular implies the plural and vice verse. 

b. References to sub-clauses, clauses, schedules or appendix are to sub-clauses, clauses, schedules or appendix of this privacy policy. 

c. A reference to a person includes firm, companies, government entities, trusts and partnerships.

d. “Including” is understood to be “including without limitation”

e. Reference to any statutory provision includes any modification or amendment of it.

f. The headings and subheadings do not form part of this privacy policy.

Scope of this privacy policy

This policy applies only to the actions of PKB Heating Solutions Ltd and Users with respect to this website. It does not extend to any websites that can be accessed from this website including but not limited to any links that we may provide.

For purposes of applicable Data Protection Laws, PKB Heating Solutions Ltd, is the “Data Controller”. This means that PKB heating Solutions Ltd determines the purpose for which, and the manner in which, your data is processed.

Data Collected

We may collect the following data, which includes personal data from you:

Your name

Contact information such as an email address and telephone number

In each case this will be in accordance with this privacy policy. The data collected in the following ways;

Data that is inputted by you; which is collected when you contact us through the website, telephone, post, email or by any other means.

Data that is collected automatically; which is collected when you visit our website. This helps us make improvements to website content and navigation and could include your IP address, the date and time and frequency of visit, with our website and the way in which you use and interact with its content.

Sharing of Data

We may share your data with the following groups of people, for the following reasons; 

Our employees, agents and/or advisors;

To arrange appointments, discuss requirements, conduct scheduled work as agreed by both parties. In each of these cases it would be in accordance to this privacy policy.

Data Security

We will use technical and organisational measures to safeguard your data, including access to accounts via unique passwords and usernames and data storage to secure servers. 

Technical and organisational measures include dealing with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your data please let us know immediately by contacting via the email address info@pkbheatingsolutionsltd.co.uk 

If you want detailed information on how to protect your information, computers and devices against fraud, identity theft, viruses and other online problems please visit www.getsafeonline.org which is supported by HM Government and leading businesses. 

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this policy or until you request it to be deleted. Please note even if we delete your data, it may persist on back up or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your data;

The right to access, which is the right to request copies of the information we hold about you at anytime or the we modify, update or delete such information. If we provide you access to this information we will not charge you for this unless your request is unfounded or excessive. Where we are legally permitted to do  we may refuse your request. If we do refuse your request we will advise why.

The right to correct, which is the right to rectify if it is incorrect or inaccurate.

The right to erase, which is the right to request we delete or remove your data from our systems.

The right to restrict our use of your data, the right to block us from using your data or limited the way in which we can use it.

Right to data portability, the right to request that we move, copy or transfer your data.

The right to object, which is the right to object to our use of your data including where it is used for legitimate interests.

To make enquiries, or exercise any of the rights above, to withdraw your consent to the processing of your data (where consent is our legal basis for processing your data) please contact by email; info@pkbheatingsolutionsltd.co.uk

If you are not satisfied with the way in which we handled a complaint you made in relation to your data, you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioners Office (ICO). The ICO’s contact details can be found on their website, www.ico.org.uk

It is important that the information we hold about you is accurate and current. Please keep us informed if your data changes during the period in which we hold it.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content on such websites.  You are advised to read the privacy policy or statement of the other websites prior to using them. 

Changes of business ownership and control

PKB Heating Solutions Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of PKB Heating Solutions Ltd. 

Data provided by users will, where is relevant to any part of our business so transferred, be transferred along with the part and the new owner or newly controlling party will under the terms of this policy, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

General

You may not transfer your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this policy is invalid, illegal or unenforceable, that provision will, to the extent required, be deemed to be deleted and the validity and enforceability of the other provision of this policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

PKB Heating Solutions Ltd reserves the right to change this policy as we may deem necessary from time to time or as maybe required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

You may contact PKB Heating Solutions Ltd by email; info@pkbheatingsolutions.co.uk